Introduction We aim to provide a seamless experience for our customers. This Refund and Returns Policy outlines the terms under which refunds and returns are processed. By using our services, you agree to these terms.
Eligibility for Refunds Refunds may be granted under the following circumstances:
- If the service or activity is canceled by us due to unforeseen circumstances.
- If you cancel a booking at least 24 hours before the scheduled trip or activity date.
- If the service provided does not match the description or expectations as outlined at the time of booking.
Non-Refundable Situations Refunds will not be granted in the following cases:
- Cancellations made less than 24 hours before the scheduled trip or activity date.
- Late cancellations or no-shows.
- Failure to comply with the terms and conditions of the booking.
- Changes in personal circumstances that prevent you from attending the booked service.
Cancellation Policy
- To receive a full refund, cancellations must be made at least 24 hours before the scheduled trip or activity date.
- For cancellations made less than 24 hours before the trip, no refunds will be issued.
- Cancellation requests must be submitted via our customer service contact methods.
Process for Refunds
- Refunds will be processed to the original payment method used during the booking.
- Allow 5-10 business days for the refund to reflect, depending on the payment processor (Stripe, PayPal, or bank).
Returns for Physical Products (if applicable) If your booking includes a physical product, returns are subject to the following conditions:
- The product must be unused, in its original packaging, and returned within 14 days of receipt.
- Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.
How to Request a Refund or Return
- Contact our customer service team at [your email address] or via info@egypt-adventures.com.
- Provide your booking confirmation number and reason for the refund or return request.
- For physical product returns, include proof of purchase and photos if applicable.
Exceptions Certain services and activities may have unique refund and return policies. Please review the terms provided at the time of booking for specific details.
Disputes If you are unsatisfied with our resolution, you may escalate the matter by contacting our customer support team. We strive to resolve disputes fairly and promptly.
Changes to This Policy We reserve the right to modify this Refund and Returns Policy at any time. Updated policies will be posted on our website and will take effect immediately.
Contact Us If you have any questions or concerns about this policy, please contact us at info@egypt-adventures.com.